François Gerthoffert
U.1702, 96 St Patrick Street
Toronto, ON, M5T 1V1

francois@gerthoffert.net
Web: www.gerthoffert.net
(+1) 416 856 6819
 François GERTHOFFERT

IT PROJECT MANAGER

Bilingual IT Project Manager with 7-years of a consistent track record of leading and delivering global infrastructure projects in international environments. Build trust and confidence with stakeholders, strong technical background to better understand and mitigate project risks. Highly organized, proactive, and excellent communication skills.

Skills

Project Management

  • Certification : PRINCE2 Foundation
  • Manage project promotion (internal and external)
  • Manage project perimeter, manage all phases : initiation to delivery
  • Manage suppliers, providers, technical experts (SME), mentor and coach project team
  • Manage meetings, workshops, migrations, deployments, project documentation, reporting
  • Manage project risks in international environments
  • Manage call for tender (RFI, RFP, RFQ)
  • Manage projects in ITIL environments

    • Languages

  • French : mother tongue
  • English : speak, translate, read, write (TOEIC: 885)
           - International projects : Nscglobal (2007-2009), Total SA (2009-2010), GDF Suez (2010-2012)
  • German : speak, read, write - basic level
  • Dutch : Read - low level

    • Technical skills

  • Computer networks / infrastructure :
           - Switching/Routing : IPv4, IPv6, DHCP, 802.1x, VLAN, VTP, ACL, RIP, OSPF, EIGRP, BGP, NAT
           - WAN : MPLS, PPP, VPN, Frame-Relay
           - Wireless (Wi-Fi) : study, audit, design, installation, configuration, teaching
           - Security : radius (IAS, Freeradius, ACS), PKI (Microsoft, OpenSSL), firewall (Microsoft ISA, iptables, pfsense), VPN
           - Manufacturers : Cisco (IOS), Nortel, Aruba Networks, Motorola/Symbol, Bluesocket
           - Operating systems : Unix, Linux, MS Windows, OS X
           - User management : ldap, ADS, Samba, Novell
  • Programming
           - Analysis methodology : UML, Merise
           - Programming languages : Python, bash, Java, PHP, XHTML, XML, CSS, C++, Java, C
           - Databases : Oracle, MySQL

    • Education
    PRINCE2 Foundation December 2011 Altran CIS Institute
    Cisco certifications: CCDA, CCNA, CCNA Wireless From June 2008 Valid until September 2014
    Cisco Advanced Wireless LAN Design Specialist (642-586/650-621) February 2009 Expired
    Network Architecture and Engineering (Master degree) Sep. 2005 Avans University (Breda - Netherlands)
    International project manager in computing and networks 2004 ISAIP ESAIP Group (Angers - France)
    BTS Computing and networks 2002 La Joliverie (Nantes - France)

    IT Project Manager : GDF SUEZ - B3G SIQ

    		 11/2010 - 03/2012 | Contractor (Altran TEM)

    About GDF SUEZ - B3G SIQ

    GDF Suez is a key player on the international energy market. SIQ is the IS department of B3G branch (Global Gaz and GNL), providing services to B3G's BU.

    Key Project:

  • Led the international WAN migration project of the branch:
           - Highly business-critical infrastructure (incl. datacenters)
           - Managed project team members spread over various countries
           - Managed technical experts (SME) to define target infrastructure and best migration strategy according to plan, scope and costs
           - Ensured solutions designed by SME and output of the project were in-line with branch long-term objectives
           - Ensured changes were approved by GDF Suez change management authority (incl. change presentation, justification, promotion)
           - Negotiated support process (incident, change, problem, contract) and SLA
           - Drove regular meetings and workshops
           - Managed post-migration phases and project closure
           - Ensured services provided by suppliers were maintained within project's scope
           - Reported regularly and pro-actively to branch management (incl. executive management) and business units
           - Prepared documents and synthesis to facilitate decision making by stakeholders

    • IT Project Manager : TOTAL SA - DSIT IP/PAT

    		 09/2009 - 11/2010 | Contractor (Altran TEM)

    About TOTAL SA - DSIT IP/PAT

    First French company (CAC 40 index), Total is a major worldwide company. The "Telecom Architecture projects (IP/PAT)" team of Total DSIT (Holding) is in charge of studies and projects governance for large international projects, working with various affiliates worldwide.

    Responsibilities within TOTAL:

  • Call for tender (RFI, RFP, RFQ):
           - Managed various phases, including review, analysis, synthesis, shortlisting
           - Drove contractual negotiations (SLAs, architecture)
  • Project Management:
           - Led all phases: initiation to delivery
           - Managed subject matter experts (SME) and ensured compliance of projects with plan, scope, budget
           - Ensured solutions designed by SME and projects output were in-line with group and affiliates long-term objectives
           - Managed meetings, workshops, training sessions
           - Ensured changes were approved by Total SA change management authority (incl. change presentation, justification, promotion)
           - Planed and drove deployments and migrations
           - Managed post-migration phases and projects closure
           - Reported regularly and pro-actively to Total SA management and affiliates
           - Created/mantained associated documentation (meeting minutes, project costs, project plans, risk log)
  • Studies:
           - Gathered/established business requirements
           - Presented results and recommendations to Total management

    • Key Projects

    Company: Total affiliate (South Africa)
    Length: 9 Months
    Project: Call for tender to renew South African domestic WAN
    - Drove meetings and workshops, locally or remotely
    - Initiated and led a two phases call for tender (RFI, RFQ)
    - Analyzed, synthesised and presented results to the affiliate
    - Negotiated contracts with providers
    - Planed and organized migrations
    - Documentations: synthesis, recommendations, project plan, project costs
    Tools: MS Project, MS PowerPoint, MS Visio, MS Office
    Company: Total affiliate (Sensitive Asian country)
    Length: 4 Months
    Project: Integration of two affiliates into Total network infrastructure
    Tools: MS Project, MS PowerPoint, MS Visio, MS Office

    Senior wireless consultant (SME) : Nscglobal

    		 11/2007 - 09/2009

    About Nscglobal

    Nscglobal is a company created in the UK in 1998. Nscglobal provides agility to world-class organisations through on-demand integrated communications solutions, and motivated expert people. Nscglobal is mainly focused on helping the top 300 world-class organizations.

    Responsibilities within Nscglobal:

  • Pre-Sales:
           - Estimated project costs, created scope of works documents
  • Project Management:
           - Managed meetings, workshops, training sessions
           - Managed subject mater experts (SME) and customer during specific implementation/migration phases
           - Ensured designed solutions were in-line with customers long-term objectives
           - Detailed changes to customer to prepare presentation to change management authority
           - Reported regularly and pro-actively to customers
           - Managed post-migration phases and projects closure
  • WLAN infrastructures design:
           - Created high level and low level architecture design documents (HLD, LLD)
           - High availability (Aruba VRRP, Cisco WLC), distributed architectures (Cisco H-REAP), Security (802.11i), Captive portals
           - Managed pilote phases (including customer acceptance testings)
  • WLAN Migration in heterogeneous environments:
           - Infrastructure audit (Airwave AMP)
           - Migration procedures and documents (including design, executive summary, procedures, change management)
           - Large project: 180+ sites, 1200+ Wi-Fi APs (direct impact: 14 000+ client devices)
  • Trainings, presentations:
           - High level Wi-Fi and security training, created training material
  • Internal Mobility Competence Center:
           - Internal documents templates (HLD, LLD, Wi-Fi Site Surveys)
           - Detailed Wi-Fi site survey procedure
           - Internal Training (Wi-Fi, Aruba Networks)

    • Key Projects

    Company: Mars
    Length: 18 Months
    Project: Upgraded Mars WLAN infrastructure to the latest security standards
    - Project Management
    - Managed meetings, workshops, training sessions
    - Designed of the new WLAN Infrastructure
    - Integration with existing user directory (Novell eDirectory)
    - Pilots (5 sites, 12 Cisco WLAN controllers)
    - Knowledge handover to give the ability to Mars IS teams to deploy the solution by themselves
    - Project documentations
    Tools: Cisco WLC (4400), Cisco 1240 LWAPP (+ H-REAP), Airwave AMP, Cisco WCS, Freeradius, GNU/Linux (CentOS)
    Company: Sungard
    Length: 2 Months
    Project: Designed and implemented a redundant 802.11n draftv2 WLAN infrastructure and an AirMagnet Enterprise IDS/IPS solution. The main objective of this infrastructure was to provide Guest and private VPN access to visitor and employees
    Tools: 2x Aruba 3600 (VRRP), Aruba AP-125, Airwave AMP, AirMagnet Enterprise Server, Sensors and Spectrum
    Company: Sony SCEE
    Length: 2 Months
    Project: Designed and implemented a partially redundant WLAN infrastructure aimed to be used by PSPs and PS3s and offering guest access service to visitors
    Tools: 2x Aruba 3400, Aruba AP 65 spread over 4 sites, Aruba MMS
    Company: Intercontinental Hotel Group (IHG)
    Length: 2 month
    Project: Assisted one of my colleague in the design and deployment of an Aruba 3400 WLAN infrastructure (802.11i, Captive Portal, VoIP)
    Tools: 1x Aruba 3400, Aruba AP 65, Microsoft IAS, Cisco 7921G

    Wireless consultant : Bluesafe

    		 04/2006 - 11/2007

    About Bluesafe

    Bluesafe is a french company based in Paris specialized in the Wi-Fi domain for major french companies.

    Responsibilities within Bluesafe:

  • Wi-Fi Audit & Consulting:
           - Audit and proposal to improve Wi-Fi infrastructure
           - Software: Airmagnet (Analyzer, Survey, Handheld)
           - Paperwork
  • Wi-Fi & site survey courses (trainer):
           - Site survey courses
           - Aruba Networks appliances courses
           - Courses paperwork
  • Wi-Fi Site Survey:
           - Complex Site surveys (more than 100 Access Points)
           - Specific Site Surveys to answer special needs (High Availability, VoWLAN)
           - Responsible of the Site Survey process (maintaining and improving) within the company
  • Wi-Fi appliances:
           - Cisco : WLC, WLSE, LWAPP, ACS, installation within major french companies
           - Bluesocket : BSC & BVMS
           - Aruba Networks : Aruba 200 - 6000, RAP
           - Teaching and explanations about the solution installed
           - "Hotspots" installation for short term events (Le Bourget Paris Air Show)
           - Assisting customers to plan their new network architecture
           - Reported regularly and pro-actively to customers
           - Managed post-migration phases and projects closure
  • Technological foresight:
           - VoIP, VoWLAN
           - Wi-Fi
           - ACL (VACL, PACL, RACL)
  • Network products:
           - Firewall: iptables, Microsoft ISA Server 2004
           - Radius: Microsoft IAS, freeradius, Cisco ACS, Wired 802.1X
           - Switching: Cisco catalyst, Nortel, HP

    • Key Projects

    Company: Major French Aircraft and Defense company
    Length: 2 months
    Project: Assisted the company to build its new Wi-Fi architecture:
    - Conducted VoWLAN-oriented Site Surveys, Targeted Wi-Fi phone was the Cisco 7921G.
    - Assisted the company to test various scenarios and advanced features of the Cisco WLC controllers (such as LOCAL EAP, Mobility Anchors)
    - Wrote documentations
    Tools: Cisco ACS, Cisco WLC (3750G), Cisco 7921G Wi-Fi Phones, Cisco 1240 LWAPP, Cisco WCS, Cisco Switches (3560, 3750G), Airmagnet Analyzer, Airmagnet Survey, Freeradius, Apache, LDAP, OpenSSL, GNU/Linux (CentOS), Squid, iptables
    Company: Direction des Journaux officiels (French government)
    Length: 5 Days
    Project: Installed a WLAN and a Workspot within the company. Taught the customer how to maintain its new Wi-Fi infrastructure. Wrote documentation about this installation and its maintenance.
    Tools: Bluesocket (BSC 2100), Freeradius (authentication request on the Microsoft AD)
    Press: http://www.mag-securs.com/spip.php?article9150
    Company: GMF
    Length: 5 days
    Project: Taught the customer how to install and maintain Aruba Wi-Fi appliances according to their needs and constraints and wrote documentation about these topics
    Tools: Aruba 200, Aruba 800, Microsoft IAS
    Press: http://www.reseaux-telecoms.net/actualites/imprimer-la-gmf-opte-pour-le-wi-fi-16923.html
    Company: Major French technical University (multi-site)
    Length: 9 Days
    Project: Taught the customer how to install and maintain Aruba Wi-Fi appliances and wrote documentation about these topics
    Tools: Aruba 2400, RAP, GNU/Linux, Freeradius
    Company: Disneyland resort Paris
    Length: 20 days
    Project: Wi-Fi coverage of the whole resort park
    Tools: Airmagnet Analyzer, Airmagnet Survey, Wi-Fi Site Survey Kits

    Work Experience (Synthesis)
    Altran TEM (contractor) IT Projects Manager : Projects within major international companies (Total, GDF Suez) Sep. 2009 / Mar. 2012
    Nscglobal (UK) Senior Wireless Consultant : Network services and solutions for major companies Nov. 2007 / Sep. 2009
    Bluesafe Wireless Consultant : Company specialized in Wireless networks Apr. 2006 / Nov. 2007
    Consulting (contractor) Windows 2003 Server, Exchange, IPSec Jan. / Apr. 2006
    ACOMAX Net P. (UK) Creation of a web portal (internship) Apr. / Dec. 2005
    VINCI Bautec (DE) Study about installing Citrix within the company (internship) Jul. / Sep. 2003

    Hobbies

    Computing activities

  • Ex-manager of Angers-Wireless (non-profit organization)
  • Nantes-Wireless (non-profit organization)
           - Instigator and co-writer of the Ebook project (802.11 - Wireless networks)
           - Instigator and co-writer of the Ebook-2 project (Build a community network)
  • Ex-Manager of LiLoLiPo (non-profit organization)
           - Events to promote Linux and Free Software in Pont-Château (FR) - www.lilolipo.net

    • Sports

  • Kitesurf, Mountain Bike, Rollerskates, Paragliding, Ski, Snowboard